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FREQUENTLY ASKED QUESTIONS

What is CloudEx material?


CloudEx material is a high definition memory foam, developed exclusively by Cloud Experience mattress. CloudEx material is designed to adjust and fit itself automatically to each individual's body shape, weight and temperature




How CloudEx material benefits my sleep experience?


CloudEx material automatically spreads your body weight and temperature evenly across the mattress allowing heavier parts of your body such as your shoulders, hips, and feet to sink deeper into the mattress, relieving pressure points while you sleep.




What is a Pocket Sprung core mattress?


All "Utopia" mattress has a pocket sprung core.

A pocket sprung mattress core is made from individual pocket springs. Each pocket spring is placed within its own fabric pocket. Working independently from each other, each spring reacts only to the pressure applied to that area. This results in a greater level of personalized support and response for each person sleeping on the mattress. As well as providing a gentle rebound fill to the mattress.




What is a 3D Polyfoam core mattress?


All "Meditate" mattress has a 3D Polyfoam core.

3D Polyfoam design placed within the mattress core, enables optimal airflow throughout the core of the mattress and an ideal weight distribution. As well as providing a stable and well-balanced body support to the mattress.




What is the deference between the Silver, Gold, and Platinum-signature mattresses?


"Silver label" mattress has comfortable 2cm CloudEx layer on top

"Gold label" mattress has a medium thickness 4cm CloudEx layer on top

"Platinum signature label" mattress has a the thickest and most comfortable 8cm CloudEx layer on top




What is the best way to experience a new mattress?


The only way to know whether Cloud Experience mattress is the right fit for you is by sleeping on it. We think 100-nights is the perfect amount of time for you (and your body) to adjust to the mattress and get used to it.




Is shipping and delivery free?


Yes, we offer free shipping and delivery to Mainland UK.




What is the risk-free, 100 night's trail program?


We believe that you should sleep on your mattress to decide whether like it, so we give you up to 100 nights to try it in your own home, returns are free and easy.

To be eligible for a return, you must still be within your 100-night trial period, and the mattress must be clean and undamaged.




Soft or firm mattress, which is better?


We believe it’s the combination of both, a firm yet responsive mattress core. Topped with the exclusive CloudEx layer designed to adjust and fit itself automatically to each individual's body shape. Delivering the perfect combination of support and comfort, to ensure physical wellness while you sleep